Ordering Information:

We have a great shopping cart system. You see it, you like it, you put it in your basket! You can even place a gift order online! The last step is to choose how you want to pay. This system gives you many options for payment.

USE THE CART EVEN IF
YOU PLAN TO PAY US BY CHECK,
- OR -
EVEN IF YOU PLAN TO CALL OR FAX YOUR ORDER TO US!

Remember: the shopping cart does all the math for you and if you print your order out, you can print a specific order form written just for you, listing only the products you wish to purchase.

DOMESTIC ORDERS: (Customers who live in the United States)

You can mail us a check or money order, or we accept Discover, Visa, or Mastercard. Do not send cash through the mail!

INTERNATIONAL ORDERS:

Payment must be made in United States (U.S.) funds. All prices throughout this Web site are quoted in United States funds.

If you are not from the U.S., the best way to purchase from us is with a credit card. We accept Visa or Mastercard. We will enter your order and the credit card company will do the conversion for you and your purchase will appear on your credit card in your native money. The credit card companies also give very favorable rates for the exchange.

You can also go to your bank and they can issue an International Check for you in U.S. dollars. You will pay them in your native money (at the current exchange rate), along with a fee (sometimes a substantial fee!) for making the money order for you.

If you are from Canada, you can also go to your post office and they can issue a money order for you in U.S. dollars. You will pay them in Canadian dollars, along with a fee for making the money order for you.

Shipping/Handling Fees:

We welcome orders from all over the world, however, due to the weight of many of the items we sell, we must quote shipping for any address outside of the 48 continental United States. Please call or e-mail for an exact quote (if e-mailing, indicate what items you wish to purchase and what city and state/country it is to be shipped to).

Orders are typically sent via USPS or FedEx. We do our best to look for the best rate for the customer.  The "free shipping promos" available for certain items are extended to the continental US only. If you need a different carrier or expedited shipping (overnight, etc.), please call 1-800-735-8656 and we will discuss options and prices.

How to order from us:

We at Charlie's E-Z Mat Cutters would love to send your desired items right to your door, no matter where in the world you live! You can order from us in 4 different ways:

- You can -

Put the items you wish to purchase in your shopping cart and use your credit card at the checkout (secured with 128-bit SSL security). (24-hours a day)

- Or you can -

Put the items you wish to purchase in your shopping cart and print the order and fax your order to us (314) 849-4993 (24-hours a day).

- Or you can -

Put the items you wish to purchase in your shopping cart and print the order out and call us (1-800-735-8656) to order.

- Or you can -

Put the items you wish to purchase in your shopping cart and mail your order to us (slowest way to order, but the only way if you wish to pay by check).

Concerned about using a credit card on the Internet?

We use VirtualCart^®'s shopping cart services with 128-bit encryption to encrypt all of your personal information including credit card number, name, and address that you enter on our secure server, so that it cannot be read as the information travels over the internet. The encryption process breaks down all of your personal information into bits of code before it is transmitted to us.

It is probably safer to use your credit card over the Internet than it is to use it in a restaurant or store. No one is peeking over your shoulder here, and there are no paper trails for someone to pick up.

Returns & Exchanges:

Please call for authorization. Charlie's E-Z Mat Cutters reserves the right to return any package sent to us without prior authorization. All returns and exchanges are subject to a 15% restocking fee. All items returned to Charlie's E-Z Mat Cutters must include all provided materials and accessories, in their original packaging materials, and must be in resaleable condition.

Charlie's E-Z Mat Cutters
Our products are available for purchase online, through mail order,
or at many consumer trade shows around the country.
St. Louis, Missouri, USA
1-800-735-8656 Fax: 314-849-4993